FAQ (Frequently Asked Questions)


Can I expense my purchase?


Generally employers find the Leadership Development courses so valuable that they’ll pay for their employees’ purchase. When you complete your purchase, you’ll receive the receipt in your email that you can use to file an expense report.


Can I expense my subscription?


Generally employers find the Masterclass Subscription so valuable that they’ll pay for their employees’ subscriptions. When you complete your purchase, you’ll receive the receipt in your email that you can use to file an expense report.


Can I cancel anytime?


Yes. You can cancel your subscription anytime and will be refunded any unused period.


How do I cancel/pause my subscription (unsubscribe)?


You can cancel (or pause) your subscription on the purchases settings page . Please note that paused subscriptions will be automatically charged once the pause period is over. When you cancel, your video access will exist until the next charging cycle, but you will not be further charged.


What is your refund policy?


We refund any unused period for subscriptions. We apologize for any inconvenience, but we are unable to provide refunds on fees or charges for individual videos/products.


Credit Card Security (PCI)


Our Service is PCI DSS compliant, and therefore all user card information stays completely secure. Payment Card Industry Data Security Standard (PCI DSS) is the industry benchmark for any site which hosts online payments through cards, and the guidelines mandate multi-layer defense, encrypted data transmission, and data protection architecture to ensure a secure payment procedure. Being PCI DSS compliant, our Service protects card authorization, user authentication, card data storage, card data transmission, and user passwords.


Can I watch content when offline (without internet)?


Yes. You can download some of the videos and courses, and watch when you are offline (without internet). Watch offline with your Android, iOS or desktop/laptop devices.


How do I get support?


Please visit https://support.vhx.tv/ for support.