Help Your Team Measure Customer Experience Data More Accurately

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Start with the balanced scorecard, but don’t stop there.


Why Doctors Need Leadership Training

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Nearly all physicians have to lead at some point in their careers.


How Competition Is Driving AI’s Rapid Adoption

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The technology could add $13 trillion to global GDP by 2030.


Brands Shouldn’t Believe Everything They Read About Themselves Online

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Social sentiment analysis has its limits.


How to Blow a Presentation to the C-Suite

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Four common ways we undermine our hard work.