The Secret to Leading Organizational Change Is Empathy

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You’re leading people, after all.


The Right Way to Use the Wisdom of Crowds

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You need a strategy for combining people’s opinions.


Why CRM Projects Fail and How to Make Them More Successful

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Use them to improve the sales process, not just evaluate it.


5 Questions We Should Be Asking About Automation and Jobs

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How will the supply of labor change? How will searching for jobs?


Not Everyone Can Build a Digital Ad Business, Plus Debating Radical Transparency

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Youngme, Felix, and Mihir discuss Verizon’s write-down on Oath (Yahoo, AOL) and the challenges with building a digital advertising business. They also debate the notion of Radical Transparency, before sharing their After Hours picks for the week.